OTRS provides over 60 different predefined statistical reports.

The extension SQL Reporting allows creating and running specific SQL reports

• SQL report creation based on customer specification
• running directly from the dashboard while maintaining the rights of specific users
• print to PDF or download an Excel
• periodic running reports based on triggers or periodic schedules​

Example of running report from menu

Demonstration of report execution planning

Sample report creation in sysconfig

For more information regarding this and other extensions, please, contact us via our contact form.

Link to Extend IT extensions.