OTRS packages

Type Package name Description Version Framework
CMDB extension CMDBServiceExport

This module exports CI items of classes Service and ServiceRequest to core service table. Definition of CI Classes and export templates are specified in documentation. Module also allows to import links among Services and ServiceRequests. Use CSV files created as exported CMDB items a primary data source for import.

5.0.1 5.0.x
System extension CreateTimeExtension

Enables to change creation date of a note (in DB).

5.0.1 5.0.x
Dashboard dashlet XxExtAutomerge

PostMaster Pre-filter module - it will create new article if ticket with equivalent parameters exists.

5.0.1 5.0.x
Dashboard dashlet NotificationFailurePairing

PostMaster Pre-filter module - will pair Delivery Notification Failure message with ticket. This module looks for attachment names a and performs a match against a regexp defined in SysConfig. In case of positive identification of ticket number, Delivery message is paired with given ticket. This module also enables to add custom e-mail headers to outgoing e-mail. Postmaster filter component will check delivered e-mail ant its attachment. When attachment contains custom header (e.g.: TicketNumber), system will merge incomming e-mail with correspondig ticket.

5.0.1 5.0.x
WS extension CustomWebService

Custom Web Services - ArticleSend and Link create

5.0.1 5.0.x
Custom extension MergeExtension

This module implements protection for ticket merge operation.

5.0.6 5.0.x
Admin extension Log2Mail

Log2Mail module allows to send OTRS error reports via e-mail. It is possible to skip reporting of some errors based on Module and Message filter.

5.0.6 5.0.x
ITSM extension ITSMTypeAgent

This module implements new CI attribute - Agent. This attribute may be used in CI class definition and statistics.

5.0.6 5.0.x
Administration of Dynamic Fields GroupFieldEditor

Advanced editor of dynamic fields. You can specify viewable dynamic fields according to user´s group.

5.0.6 5.0.x
Search extension GlobalSearchTemplates

Enables to define global search templates. (Search templates for all agents.)

5.0.6 5.0.x
Ticket overview BubbleNote

Bubble note consists of 3 packages: BubbleNote, AllMyTickets and TicketZoom extension. BubbleNote: Add a bubble note to the ticket, view it on dashboard. AllMyTickets: On the dashboard, display only MY tickets. Zoom extension: 3 types of answers (positive, negative and other) + advanced DF widget (display DF according to user group).

5.0.6 5.0.x
Menu extension ExtUpcommingTicket

Configurable dashboard dashlet for up comming events.

5.0.6 5.0.x
Ticket overview CustomZoom

Side widget DFG and Answer modification.

5.0.6 5.0.x
PostMaster filter EnforceInternalCommunication

Enforce incomming e-mails as internal. (Based on SysConfig settings)

5.0.6 5.0.x
Dashboard extension AllMyTickets

Dashboard extension - All tickets in my ownership.

5.0.6 5.0.x
Ticket overview TimeAccounted

Simple overview of accounted time for current user in current month.

5.0.6 5.0.x
Ticket overview TicketDocument

TicketDocument extension provides overview of all attachments (documents) of given ticket. When enabled, new link 'Documents' will be visible in AgentTicketZoom interface. Module is triggered as a new pop-up screen - similar to e.g. AgentTicketHistory. Available information for each file are: filename, size, creator and time of creation. A filter of files is specified via SysConfig settings.

5.0.6 5.0.x
Specific extension ICalManager

ICalManager holds functions related to ICalendar management. Important role plays configuration - almost all data sources are defined via SysConfig settings. Data sources are related to the TicketObject (dynamic fields, ticket owner, customer etc.). ICalManager supports multiple configuration profiles, thus it is possible to define different sources for single person and team. CGI script 'ical.pl' provides a front-end functionality - it loads specified arguments and creates ICal file according to configuration. Resulting file is streamed as attachment - this means user can set up internet calendar in MS Outloook or other application (internet calendar is set as a link containing arguments for ical.pl).

5.0.6 5.0.x
Dashboard dashlet SQLDataDashlet

Dashlet to display up to 5 SQL queries on dashboard. Queries are specified in SysConfig. Also contains dashlet for displaying upcoming events fro responsible of a ticket.

5.0.6 5.0.x
Custom extension ReservationSystem

System for reservation of inspection dates was developed according to needs of reclamation department of Skanska Reality a.s. Main functionality is dispatched by AgentTicketReservation module and a CGI script 'reservation.pl'. AgentTicketReservation allows user to set 1-3 inspection dates and send them to the client. Outgoing e-mail contains information about suggested dates and prolink for confirmation / cancelation of dates. When client follows given prolink, reservation.pl will confirm / reject client - based on time of reaction. Reservation.pl will also send an e-email to the client and will create article for given ticket(s).

5.0.6.1 5.0.x
Integrations TFS

This module provides integration of Microsoft TFS (Team Foundation Server) with OTRS.

5.0.12.2 5.0.x
Custom extension ActionCommonExtension

Extension of standard module AgentTicketActionCommon. An autocomplete and Quick search of CI items in Close dialogue was adopted as well.

5.0.65 5.0.x
Custom extension AWO

This module implements idea of Automatic Work Order (AWO) - automatic ticket creation with pre-defined parameters. AWO package implements custom OTRS daemon for AWO tasks. This module is standalone.

5.0.13.2 5.0.x
Custom extension AWO

This module implements idea of Automatic Work Order (AWO) - automatic ticket creation with pre-defined parameters. AWO package implements custom OTRS daemon for AWO tasks. This module is standalone.

5.0.13.2 5.0.x
Menu extension TicketAssign

Standalone module to assign ticket to current user.

5.0.13.3 5.0.x
Core funcionality ResetCreateTimeEscalationTimes

This module will change create time of a ticket and will re-calculate escalation times. Designed as Genric Agent module.

5.0.13.3 5.0.x
Bulk extension BulkAttachment

Modification of AgentTicketBulk - attachment support for bulk action.

5.0.13.1 5.0.x
Bulk extension BulkAttachment

Modification of AgentTicketBulk - attachment support for bulk action.

5.0.13.1 5.0.x
Admin tool CompareSysconfig

Compare local SyConfig with SysConfig placed on remote server.

5.0.13.1 5.0.x
Web Service extension WSExtension

Bundle of WS modules. Operations for CustomerUser, Spreadsheet Data and Agent. Also allows operation 'ArticleSend' for Ticket.

5.0.6.6 5.0.x

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