Dashlet to display up to 5 results of SQL queries on the dashboard. Queries and permissions to see them are specified in SysConfig. Output is filled into table form. You can specify rather complex 'SELECT' qeuries - so you can get statistic data without a need to write your own Statistic module.

TicketDocument extension provides overview of all attachments (documents) of given ticket. When enabled, new link 'Documents' will be visible in AgentTicketZoom interface. Module is triggered as a new pop-up screen - similar to e.g. AgentTicketHistory. Available information for each file are: filename, size, creator and time of creation. A filter of files is specified via SysConfig settings.

Restricted version of dashboard enabled.

Administration of Dynamic Fields in relation to Dynamic Ticket templates. (Cloned from Queues - Templates.) New module is placed in Ticket block and it requires admin permissions. OTRS module DynamicTicketTemplates is affected, due the restriction of visibility of dynamic field in the original AdminDynamicTicketTemplate screen.

ICalManager holds functions related to ICalendar management. Important role plays configuration - almost all data sources are defined via SysConfig settings. Data sources are related to the TicketObject (dynamic fields, ticket owner, customer etc.). ICalManager supports multiple configuration profiles, thus it is possible to define different sources for single person and team. CGI script 'ical.pl' provides a front-end functionality - it loads specified arguments and creates ICal file according to configuration. Resulting file is streamed as attachment - this means user can set up internet calendar in MS Outloook or other application (internet calendar is set as a link containing arguments for ical.pl).

This module allows manager to modify Queue and templates settings - without admin permission.

This module creates and updates CustomerUsers via SOAP.

Extension of standard module AgentTicketActionCommon. An autocomplete and Quick search of CI items in Close dialogue was adopted as well.

Added Autocomplete for AgentTicketEmail|Phone and AdminCustomerUser.

Extension of ConfigItem functionality (edit, link, zoom).

This module exports CI items of classes Service and ServiceRequest to core service table. Definition of CI Classes and export templates are specified in documentation. Module also allows to import links among Services and ServiceRequests. Use CSV files created as exported CMDB items a primary data source for import.