ManpowerGroup s.r.o. (Ltd.) exploited our implementation services for OTRS system in order to get better request/task management in dislocated company branches for several departments (financial accounting, payroll department, IT, marketing, controlling, HR, front/backoffice management). In this case OTRS was used not only as typical company IT helpdesk , but as full cross-department service-desk solution. The requirement was to implement OTRS on Microsoft virtualized server environment for Czech users and authentication to the existing Microsoft Active Directory.