Nový obsah

ReservationSystem

System for reservation of inspection dates was developed according to needs of reclamation department of Skanska Reality a.s. Main functionality is dispatched by AgentTicketReservation module and a CGI script 'reservation.pl'. AgentTicketReservation allows user to set 1-3 inspection dates and send them to the client. Outgoing e-mail contains information about suggested dates and prolink for confirmation / cancelation of dates. When client follows given prolink, reservation.pl will confirm / reject client - based on time of reaction.

ServiceQueue

Separate module that enables to add relation Queue - Service as well as Service - Template. Custom Generic Agent is included to set service according to Queue. Other part of this module provides union of default and specific customer services. Union of customer services can be switched off/on in SysConfig.

TFS

This module provides integration of Microsoft TFS (Team Foundation Server) with OTRS.

NotificationFailurePairing

PostMaster Pre-filter module - will pair Delivery Notification Failure message with ticket. This module looks for attachment names a and performs a match against a regexp defined in SysConfig. In case of positive identification of ticket number, Delivery message is paired with given ticket. This module also enables to add custom e-mail headers to outgoing e-mail. Postmaster filter component will check delivered e-mail ant its attachment. When attachment contains custom header (e.g.: TicketNumber), system will merge incomming e-mail with correspondig ticket.

StarColor

This module brigns an extension of tabular lists of tickets. Support for different colors of stars (unread articles) was implemented.

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